Contact Us
Contact Us
Last updated: July 2026
We're here to help.
Whether you have a question before placing an order or need assistance after your purchase, our Customer Support team is committed to providing prompt, professional, and friendly service.
Customer Support
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
We aim to respond to all enquiries within 24 business hours.
Please note that response times may be slightly longer during weekends, public holidays, or periods of exceptionally high demand.
Customer Account
You can access your Customer Account to:
- View your order history
- Check your order status
- Manage available account information
- Review previous purchases
If you experience any issues accessing your account, please contact our Customer Support team.
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your full name
- Your order number (if applicable)
- The email address used for your purchase
- A brief description of your enquiry
If your request relates to a damaged, defective, or incorrect item, please also include:
- Clear photographs of the product
- Photographs of the packaging
- Photographs of the shipping label, where available
Providing this information allows us to review your request more efficiently.
Order Support
Our Customer Support team can assist with questions relating to:
- Orders
- Shipping and delivery
- Tracking information
- Returns and refunds
- Warranty claims
- Payment enquiries
- Product information
- General customer support
Business Information
Aventra
Operated by Ventrix Group LLC
2335 E. Atlantic Blvd, Suite 200
Pompano Beach, FL 33062
United States
EIN: 98-1955041
Contact Us
If you need assistance, you can contact us at any time by email:
We are committed to providing helpful, professional, and timely customer support and will make every reasonable effort to resolve your enquiry as quickly as possible.