Last updated: 28 October 2026

We are happy to help with product questions, sizes, delivery, returns, payments or privacy requests.

How to reach us

• Email: support@myaventra.com
• Phone (calls and SMS): +44 7537 180250

Customer service hours (UK time): Monday to Friday, 9:00 am – 5:30 pm, and Saturday, 10:00 am – 4:00 pm. Closed on Sundays and UK bank holidays. We aim to reply within 24 business hours. You can email or text at any time.

Please include your order number and the email used at checkout. Photos help us assess a damaged or incorrect item. Never send passwords, full card numbers or security codes.

Orders, delivery and returns

Orders are dispatched from our supplier's warehouse in China, with free tracked delivery to the UK in 11–18 business days (Express: £4.99, 9–15 business days). See our Delivery policy, Track your order and Returns & refunds policy.

Business information

Aventra is a trading name of Ventrix Group LLC, a company registered in Wyoming, United States.
Registered business and returns address: 2335 E. Atlantic Blvd, Suite 200, Pompano Beach, FL 33062, United States
Email: support@myaventra.com · Phone: +44 7537 180250

Aventra is an online store selling to customers in the United Kingdom. The business is managed remotely by its founder from Brazil. Our US address is a registered business and postal address, not a shop, showroom or warehouse.