FAQ
Frequently Asked Questions (FAQ)
Last updated: July 2026
How do I place an order?
Simply browse our store, add your preferred products to your cart, and proceed to our secure checkout.
Once your payment has been successfully authorised, you will receive an order confirmation by email.
Where do you ship?
We currently ship throughout the United Kingdom.
Available shipping destinations are displayed during checkout.
We may expand delivery to additional countries in the future.
How long does shipping take?
Orders are typically:
Processing Time
1–3 Business Days
Estimated Delivery
7–12 Business Days
Delivery estimates begin after your order has been processed and dispatched.
During busy periods, public holidays, or unforeseen carrier delays, delivery may take slightly longer.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
Tracking information may take up to 72 hours to become active.
You can also review your order status through your Customer Account.
If you need additional assistance, please contact:
When will my order be processed?
Orders are usually processed within 1–3 business days after payment has been successfully confirmed.
Orders placed during weekends or public holidays are normally processed on the next business day.
Can I cancel my order?
Yes.
Orders may be cancelled before they enter processing.
Once processing or fulfilment has begun, cancellation may no longer be possible.
If your order has already been dispatched, you may still be eligible to return it under our Return & Refund Policy.
What payment methods do you accept?
Depending on your location and device, we may accept:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal (where available)
Only payment methods displayed during checkout are available for your order.
Is my payment information secure?
Yes.
All payments are processed using secure, PCI-compliant payment providers and encrypted connections.
Aventra does not store complete payment card details on its own systems.
What is your return policy?
We offer a 30-day return policy for eligible products.
Full details, conditions, and return instructions are available in our Return & Refund Policy.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as reasonably possible after delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging
- Photographs of the shipping label, where available
Our Customer Support team will review your request and help resolve the issue as quickly as possible.
Do your products include a warranty?
Where applicable, eligible products may include a 30-day Limited Warranty covering manufacturing defects.
Please refer to our Warranty & Product Guarantee Policy for complete information.
Will I have to pay customs duties or import charges?
For orders delivered within the United Kingdom, any applicable taxes or charges will be clearly displayed during checkout where required.
If additional import charges apply in specific circumstances, these will be communicated before your purchase whenever applicable.
What if I entered the wrong delivery address?
Please contact us immediately at:
If your order has not yet entered processing, we will make reasonable efforts to update your delivery information.
Once an order has been dispatched, we may no longer be able to make changes.
How do I contact Aventra?
Our Customer Support team is available to assist you.
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
We aim to respond to all enquiries within 24 business hours.
How can I access my Customer Account?
You can access your Customer Account to:
- Review your orders
- Track your order status
- View available account information
- Manage supported account details
Use the Customer Account Portal available through our website.
Business Information
Aventra
Operated by Ventrix Group LLC
2335 E. Atlantic Blvd, Suite 200
Pompano Beach, FL 33062
United States
Email: support@myaventra.com
Do you offer free shipping?
Yes. We offer Free Standard Delivery throughout the United Kingdom on eligible orders.
Can I return an item if I change my mind?
Yes. Eligible products may be returned within 30 days of delivery in accordance with our Return & Refund Policy and applicable consumer protection laws.
Do I receive a tracking number?
Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.
Why hasn't my tracking updated yet?
Tracking information may take up to 72 hours after dispatch to become active in the carrier's system. If your tracking has not updated after this period, please contact our Customer Support team.