Last updated: 22 October 2026

These terms govern purchases from Aventra, an online menswear retailer operated by Ventrix Group LLC. We currently sell for delivery within the United Kingdom. By placing an order, you agree to these terms; your mandatory consumer rights remain unaffected.

Who we are

Aventra, operated by Ventrix Group LLC (registered in Wyoming, United States)
Registered business and returns address: 2335 E. Atlantic Blvd, Suite 200, Pompano Beach, FL 33062, United States
Email: support@myaventra.com
Phone (calls and SMS): +44 7537 180250

Products and availability

The product page describes the item and the selectable variants. Choose the size and colour you want before ordering. Screen settings can slightly affect how colours appear, but the goods must still match their description. If a product is unavailable after ordering, we will contact you and refund any cancelled item.

Orders

Please check the items, variants, quantities, delivery address and total before confirming payment. An automated order acknowledgement confirms receipt of your order. We accept the order when we confirm acceptance or dispatch the goods. If we cannot accept or fulfil it, we will notify you and refund any payment for the cancelled goods.

Prices and payment

Prices are displayed in GBP and the total shown at checkout is the total you pay. Orders are sent Delivered Duty Paid: you will not be asked to pay customs duty, import VAT or clearance fees on delivery. Available payment methods are the ones actually displayed at checkout. Your bank may apply currency-conversion or foreign-transaction fees if your account uses another currency.

If we discover a pricing or description error, we will contact you before fulfilment to explain it and let you confirm the corrected order or cancel for a refund. We will not impose an increased price without your agreement.

Quantity offer

Buy 2 items and save 15%; buy 3 items and save 20%; buy 4 or more items and save 30%. The highest eligible quantity discount is applied automatically to the order. Quantities count individual sellable units; a co-ord set sold as one product counts as one item. You may mix products and variants.

The quantity offer cannot be combined with another product or order discount. Delivery charges are not reduced by this percentage offer. Review the actual discount and total in your cart and checkout before paying. A refund reflects the amount paid for the returned goods.

Delivery and returns

Orders are dispatched from our supplier's warehouse in China with tracked delivery to the UK: Free Standard Delivery in 11–18 business days, or Express Delivery (£4.99) in 9–15 business days, including 1–3 business days processing. Our Delivery policy forms part of these terms. Our Returns & refunds policy explains the 30-day voluntary return policy and statutory cancellation, faulty-goods and refund rights. Dispatch does not remove statutory cancellation rights.

Using the website

Please provide accurate order information and use the site lawfully. Website content and brand materials may be protected by intellectual-property rights. Do not reproduce them without the appropriate permission. Nothing here makes you waive rights in goods you lawfully purchase.

Responsibility

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We do not exclude liability that cannot lawfully be excluded, including liability for fraud, death or personal injury caused by negligence, or statutory consumer rights.

Privacy and complaints

Our Privacy policy explains personal-data use. For a complaint, email support@myaventra.com or call/SMS +44 7537 180250 with your order number and the remedy you are seeking. We will review the matter and aim to respond within 24 business hours. You retain your rights to contact your payment provider, consumer authority or a competent court.

Changes and applicable rights

Changes to these terms apply to future orders. The terms presented when an accepted order was placed continue to govern that order. Mandatory UK consumer protections and your rights to bring proceedings in the appropriate court are not removed by these terms.