Last updated: 28 October 2026

Goods supplied by Aventra must be as described, of satisfactory quality and fit for purpose. UK consumer rights are separate from any manufacturer guarantee and are not restricted to a 30-day commercial warranty.

UK consumers normally have a 30-day short-term right to reject faulty goods. Repair, replacement and other remedies may apply after that period. The appropriate remedy depends on the facts and applicable law.

If an item is damaged, faulty or incorrect, email support@myaventra.com with the order number and details. Helpful photographs may be requested. We remain responsible for resolving issues with goods we supply.

Ordinary wear or damage caused by misuse is different from a fault present in the goods. This distinction does not reduce statutory rights. Any additional commercial guarantee will be described for the specific product rather than assumed for the entire catalogue.

See our Returns & refunds policy for return costs and refund deadlines.

Aventra, operated by Ventrix Group LLC (registered in Wyoming, United States)
Managed remotely by its founder from Brazil
Registered business and returns address: 2335 E. Atlantic Blvd, Suite 200, Pompano Beach, FL 33062, United States
Email: support@myaventra.com
Phone (calls and SMS): +44 7537 180250