Last updated: 22 October 2026

This policy applies to Aventra orders delivered in the United Kingdom. It explains our 30-day return policy and your statutory rights. Need help? Email support@myaventra.com or call/SMS +44 7537 180250.

Summary

Return window	Tell us within 30 days of delivery, then send the item back within 14 days
Change of mind	Accepted. You pay the return postage. No restocking fee
Faulty, damaged or wrong item	We pay: prepaid label or reimbursement of reasonable return postage
Return method	By post to our returns address (below)
Refund	To the original payment method, normally within 5 business days and always within 14 days of receiving the item (or proof of posting)

30-day change-of-mind returns

You can request a return within 30 calendar days after delivery. After telling us, send the goods back within 14 calendar days. Items should be unworn and unused apart from reasonable inspection, with tags and accessories where supplied.

Your statutory cancellation right applies separately: you may cancel a distance purchase without giving a reason by telling us within 14 days after delivery, then returning the goods within a further 14 days. For orders delivered in separate parcels, the period starts when the last item arrives. You may handle the goods as you would in a shop; we may only deduct a lawful amount for any reduction in value caused by handling beyond what is needed to inspect them.

Sale and discounted items have the same statutory rights as full-price items.

How to return an item

1. Email support@myaventra.com with your order number and the item(s) you want to return. A reason is optional for change-of-mind returns.
2. Pack the item securely and post it to our returns address:
   Aventra Returns, Ventrix Group LLC, 2335 E. Atlantic Blvd, Suite 200, Pompano Beach, FL 33062, United States
3. Use a tracked service and keep your proof of posting.

Return postage costs

For change-of-mind returns, you pay the cost of posting the item to our returns address in the United States. This is an international parcel, so please check the price with your postal service before sending. We do not charge a restocking fee.

If we sent a faulty, damaged or incorrect item, contact us first: we will provide a prepaid return label or reimburse reasonable return postage. In some cases we may refund or replace without needing the item back.

Refunds

Refunds go to the original payment method. For a statutory cancellation, we refund within 14 days after receiving the goods back, or after you provide proof of sending them, whichever is earlier. We normally process refunds within 5 business days of receiving your return. Your bank may take 5–10 business days to show it.

If you cancel the whole order, we also refund the cost of our least expensive delivery option (standard delivery is free). An extra amount paid for Express Delivery need not be refunded. Refunds reflect the amount actually paid for the returned items, including any quantity discount allocated to them.

Faulty goods

Goods must be as described, of satisfactory quality and fit for purpose. Under UK law you normally have a 30-day short-term right to reject faulty goods, and repair, replacement or refund rights after that. These rights are not limited by this policy. Contact us with your order number, a description and, if possible, photos.

Exchanges

We do not offer direct exchanges. Return the item under this policy and place a new order for the size or colour you want.

Cancelling before dispatch

Email us as soon as possible. If the order has not been dispatched, we cancel it and refund you in full. If it has already been dispatched, you can return it under this policy.

Optional cancellation form

You may email us the following, or any other clear statement:
To Aventra / Ventrix Group LLC, support@myaventra.com: I give notice that I cancel my contract for the following goods: [goods]. Order number: [number]. Ordered on / received on: [dates]. Name and address: [details]. Date: [date].

Contact

Aventra, operated by Ventrix Group LLC
2335 E. Atlantic Blvd, Suite 200, Pompano Beach, FL 33062, United States
Email: support@myaventra.com · Phone (calls and SMS): +44 7537 180250

Nothing in this policy limits your statutory rights.