Last updated: 22 October 2026

Aventra accepts orders for delivery within the United Kingdom only. Questions about delivery: support@myaventra.com or +44 7537 180250 (calls and SMS).

Where your order is dispatched from

Aventra is an online store. We do not hold stock in the UK. Orders are dispatched from our supplier's warehouse in China and delivered to your door by international tracked post.

Delivery times and costs

Service	Cost	Processing	Transit	Total estimate
Free Standard Delivery (tracked)	£0.00	1–3 business days	10–15 business days	11–18 business days
Express Delivery (tracked)	£4.99	1–3 business days	8–12 business days	9–15 business days

Business days are Monday to Friday, excluding public holidays. Processing starts once payment is authorised. The total estimate is counted from your order date. The delivery service and its cost are always shown at checkout before you pay.

Import charges and taxes

Prices are shown in pounds sterling (GBP) and the price you see at checkout is the total you pay. Orders are shipped on a Delivered Duty Paid (DDP) basis: any customs duty, import VAT or clearance fee is handled by us, and you will not be asked to pay anything on delivery. If a carrier ever asks you for a charge, do not pay it; contact us and we will resolve it.

Tracking

When your order is dispatched, you will receive a dispatch confirmation email with a tracking link. Tracking can take up to 72 hours to show the first scan. You can also use Track your order or your customer account.

Delays, lost or damaged parcels

If your order has not arrived within the estimate above, or it arrives damaged, incomplete or incorrect, contact us with your order number. We will investigate with the carrier and arrange a replacement or refund as required by law. For consumer orders, the goods remain at our risk until they are delivered to you or a person you nominate.

Address changes and cancellations

Please check your address and postcode before paying. Email us as soon as possible if something needs changing; we will try to update the order before dispatch. Fulfilment or dispatch does not remove your statutory cancellation rights.

Returns

See our Returns & refunds policy.

Contact

Aventra, operated by Ventrix Group LLC
Registered business and returns address: 2335 E. Atlantic Blvd, Suite 200, Pompano Beach, FL 33062, United States
Email: support@myaventra.com · Phone (calls and SMS): +44 7537 180250

Our US address is a registered business and postal address. It is not a shop, warehouse or dispatch location. Nothing in this policy limits your statutory rights.