Shipping Policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with Aventra.

We are committed to processing and delivering your order as efficiently as possible while providing a reliable shipping experience.

This Shipping Policy explains how orders are processed, shipped, and delivered.

Nothing in this Shipping Policy limits or excludes any mandatory consumer rights available under applicable law.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorised.

Business days are Monday through Friday, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Shipping Destinations

We currently ship to:

  • United States
  • Canada

Available shipping destinations are displayed during checkout and may change from time to time.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Estimated delivery times are:

United States

5–12 Business Days

Canada

7–15 Business Days

Delivery estimates are provided for guidance only and are not guaranteed.

Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other circumstances beyond our reasonable control.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • delivery destination;
  • selected shipping method;
  • current promotional offers, where applicable.

From time to time, Aventra may offer free shipping on eligible orders.

Any applicable shipping charges will always be displayed before your purchase is completed.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Tracking information may require up to 72 hours to become active after dispatch.

You may also monitor your order status through your Customer Account where available.

Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • high shipping volumes;
  • customs inspections;
  • transportation disruptions;
  • adverse weather conditions;
  • public holidays;
  • carrier delays;
  • other unforeseen events.

We appreciate your patience should such delays occur.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping information provided during checkout is accurate and complete.

If you notice an error in your delivery address, please contact us immediately.

If your order has not yet entered processing, we will make reasonable efforts to update the shipping information.

Once an order has been dispatched, changes to the delivery address may no longer be possible.

Aventra is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged or appears to have been lost during transit, please contact us as soon as reasonably possible.

Please include:

  • your order number;
  • photographs of the product (if applicable);
  • photographs of the packaging;
  • photographs of the shipping label, where available.

We will work with the shipping carrier to investigate the issue and provide an appropriate solution in accordance with our policies and applicable law.

Customs and Import Duties

For international shipments, customs duties, import taxes, or other government charges may apply depending on the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Failed Deliveries

If a shipment cannot be delivered because:

  • the delivery address provided is incorrect or incomplete;
  • the parcel is refused without a legally valid reason;
  • the parcel is not collected where collection is required,

the order may be returned to us.

Any refund may be reduced by reasonable return shipping or administrative costs where permitted by applicable law.

This does not affect your statutory rights regarding damaged, defective, or incorrectly supplied products.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, delivery partners, or legal requirements.

The latest version will always display the most recent revision date.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Aventra

Operated by Ventrix Group LLC

2335 E. Atlantic Blvd, Suite 200

Pompano Beach, FL 33062

United States

Email: support@myaventra.com