Payment Policy
Payment Policy
Last updated: July 2026
At Aventra, we are committed to providing a secure, transparent, and reliable payment experience.
This Payment Policy explains how payments are processed when you make a purchase through our website.
Nothing in this Payment Policy limits or excludes any mandatory consumer rights available under applicable law.
Accepted Payment Methods
We accept a range of secure payment methods.
Available payment methods may vary depending on your location, device, browser, and payment provider.
Where available, you may pay using:
- Visa®
- Mastercard®
- American Express®
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Only the payment methods displayed during checkout are available for your order.
Payment Processing
All payments are securely processed through Shopify Payments and other authorised payment service providers where applicable.
Payments are transmitted using encrypted connections and processed in accordance with applicable PCI security standards.
Aventra does not receive or store complete credit or debit card details on its own systems.
Order Confirmation
Once your payment has been successfully authorised, you will receive an order confirmation email containing your order details.
If you do not receive an order confirmation within a reasonable period, please contact us at:
Payment Authorisation
Your payment method will normally be authorised when your order is placed.
In certain circumstances, additional verification may be required before your order can be processed.
If payment cannot be authorised, verified, or successfully processed, your order may be delayed, placed on hold, or cancelled.
Where appropriate, we may invite you to use an alternative payment method.
Pricing and Currency
Product prices are displayed in the currency selected on our website or during checkout.
If your payment account is held in a different currency, your bank or payment provider may apply:
- currency conversion;
- exchange rates;
- foreign transaction fees; or
- other banking charges.
These charges are determined by your financial institution and are outside Aventra's control.
Taxes
Applicable taxes will be calculated during checkout in accordance with the shipping destination and applicable legal requirements.
Where required, taxes will be clearly displayed before your purchase is completed.
Fraud Prevention
To protect both our customers and our business, orders may be subject to fraud screening and security verification.
Where reasonably necessary, we may:
- request additional information;
- verify billing or delivery information;
- delay order processing while verification is completed;
- cancel or refuse an order where fraudulent or unauthorised activity is reasonably suspected.
If an order is cancelled before shipment following payment verification, any payment successfully captured will be refunded to the original payment method.
Refunds
Approved refunds will normally be issued using the original payment method used for the purchase.
Refund processing times depend on your payment provider or financial institution.
Most refunds are completed within 5–10 business days, although some providers may require additional processing time.
For further information regarding refund eligibility, please refer to our Return & Refund Policy.
Payment Security
Protecting your payment information is a priority.
We use Secure Socket Layer (SSL) encryption together with industry-standard security measures to help safeguard payment information during the checkout process.
Although we implement appropriate security measures, no online payment system can guarantee absolute security.
Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes to our payment methods, legal requirements, or business practices.
The latest version will always display the most recent revision date.
Contact Us
If you have any questions regarding payments, billing, or this Payment Policy, please contact us.
Aventra
Operated by Ventrix Group LLC
2335 E. Atlantic Blvd, Suite 200
Pompano Beach, FL 33062
United States
Email: support@myaventra.com