Contact information
Contact Us
At Aventra, we are committed to providing clear, professional, and reliable customer support.
Whether you have a question before placing an order or need assistance with an existing purchase, our Customer Support team is here to help.
Customer Support
Email: support@myaventra.com
Customer Account
You can review your order history, view available order information, and access your customer account through the following portal:
Customer Account Portal:
https://shopify.com/68470603926/account
For order-specific assistance, please contact us using the same email address associated with your order whenever possible.
Business Hours
Our Customer Support team is available:
Monday to Friday
9:00 AM to 6:00 PM Eastern Time (ET)
Our support team is unavailable on weekends and certain public holidays.
Messages may be submitted at any time. Enquiries received outside business hours will be reviewed during the next available business day.
Response Times
We aim to respond to customer enquiries within 24 business hours.
During periods of unusually high demand, public holidays, product launches, or major shipping disruptions, additional response time may be required.
Submitting multiple messages regarding the same matter may delay our ability to review and respond to your request.
Before Contacting Us
To help us assist you efficiently, please include:
- Your full name
- Your order number, where applicable
- The email address used to place the order
- A clear description of your question or concern
- Any relevant tracking information
If your enquiry concerns a damaged, defective, incomplete, or incorrect item, please also provide clear photographs of:
- The product
- The packaging
- The shipping label, where reasonably available
- The damaged or affected area
Please do not send sensitive payment information, passwords, complete card numbers, or account access codes by email.
Order Support
We can assist with enquiries concerning:
- Order status
- Shipping and delivery
- Tracking information
- Address corrections, where still possible
- Damaged or incorrect products
- Returns and refunds
- Product information
- Customer account access
- Payment or checkout concerns
You may also review available order details through your Customer Account:
https://shopify.com/68470603926/account
Address Changes and Order Cancellations
Please contact us as soon as possible if you need to request an address correction, order change, or cancellation.
We cannot guarantee that changes can be made after an order has entered processing, fulfilment, or shipping.
Any cancellation, return, or refund request will be handled in accordance with our Return & Refund Policy and applicable consumer-protection laws.
Returns
Please contact us before returning any product.
Our team will review your request and provide the applicable return instructions. Products sent without prior instructions may experience delays in processing.
Return eligibility, return costs, refund timelines, and applicable consumer rights are described in our Return & Refund Policy.
Privacy Requests
For questions or requests concerning your personal information, including access, correction, deletion, restriction, objection, or withdrawal of consent, contact:
Please include Privacy Request in the subject line and provide enough information for us to identify and verify your request.
Privacy requests will be handled in accordance with our Privacy Policy and applicable data-protection laws.
Complaints
If you are dissatisfied with an order, product, delivery, refund, or service experience, please contact us with:
- Your full name
- Your order number
- A description of the issue
- The resolution you are requesting
- Relevant photographs or supporting information
We will review the circumstances and make reasonable efforts to resolve the matter fairly and promptly.
Nothing on this page limits any mandatory consumer right to contact a competent consumer-protection authority, data-protection authority, court, or dispute-resolution body where applicable.
Business Information
Aventra
Operated by Ventrix Group LLC
2335 E. Atlantic Blvd, Suite 200
Pompano Beach, FL 33062
United States
EIN: 98-1955041
Email: support@myaventra.com
Customer Account Portal:
https://shopify.com/68470603926/account
Contact Us
For assistance before or after your purchase, email us at:
Our Customer Support team will make reasonable efforts to provide clear, professional, and timely assistance.