Privacy policy

Privacy Policy

Last updated: July 2026

This Privacy Policy describes how Aventra, operated by Ventrix Group LLC (“Aventra”, “we”, “us”, or “our”), collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, use our services, create a customer account, communicate with us, or make a purchase.

This Privacy Policy applies to customers and website visitors located in the European Economic Area (“EEA”), the United Kingdom, Switzerland, and other European jurisdictions in which we offer our products.

For the purposes of applicable data protection laws, Ventrix Group LLC is the controller of the personal information described in this Privacy Policy, unless otherwise stated.

Contact Information

Aventra
Operated by Ventrix Group LLC

2335 E. Atlantic Blvd, Suite 200
Pompano Beach, FL 33062
United States

Email: support@myaventra.com

Customer Account

You can access your customer account, review your order history, manage available account information, and view order details using the link below:

Customer Account Portal:
https://shopify.com/68470603926/account

Certain account functions, order details, and privacy controls may also be available through this portal.

Personal Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information that you provide when you:

  • create or access a customer account;
  • place an order;
  • contact Customer Support;
  • request a return or refund;
  • subscribe to marketing communications;
  • participate in a promotion;
  • submit a review or other content;
  • complete forms on our website.

This information may include:

  • full name;
  • billing address;
  • shipping address;
  • email address;
  • telephone number;
  • customer account information;
  • order information;
  • transaction and payment status;
  • product preferences;
  • communications with our Customer Support team;
  • return, refund, or dispute information;
  • reviews, feedback, and other information you choose to provide.

Payment Information

Payments are processed by Shopify Payments and/or other authorised payment service providers.

Payment information may include:

  • payment card details;
  • billing information;
  • payment method;
  • transaction identifiers;
  • fraud-prevention and authentication information.

Complete payment card numbers are generally collected and processed directly by our payment service providers. We do not ordinarily store complete credit or debit card numbers on our own systems.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • language and regional settings;
  • approximate location derived from an IP address;
  • pages viewed;
  • products viewed;
  • links clicked;
  • referring website or source;
  • date and time of access;
  • shopping-cart activity;
  • checkout activity;
  • cookie identifiers;
  • advertising identifiers;
  • website interaction and performance information;
  • diagnostic and security information.

This information may be collected through cookies, pixels, tags, local storage, software development kits, server logs, and similar technologies.

Information From Third Parties

We may receive personal information from third parties, including:

  • Shopify;
  • payment processors;
  • fraud-prevention providers;
  • delivery and logistics partners;
  • fulfilment partners;
  • analytics providers;
  • advertising and social-media platforms;
  • marketing providers;
  • customer-support providers;
  • applications connected to our Shopify store.

The information received depends on the services provided and the permissions or settings applicable to those services.

How We Use Personal Information

We may use personal information to:

  • operate and maintain our website;
  • create and manage customer accounts;
  • process and fulfil orders;
  • process payments;
  • arrange delivery and order tracking;
  • provide order confirmations and shipping updates;
  • communicate about orders, returns, refunds, and support requests;
  • verify customer and transaction information;
  • detect, investigate, and prevent fraud, abuse, security incidents, and unauthorised transactions;
  • personalise website content and product recommendations;
  • understand website usage and performance;
  • improve our website, products, services, and customer experience;
  • maintain business, tax, accounting, and transaction records;
  • enforce our policies and agreements;
  • establish, exercise, or defend legal claims;
  • comply with legal, regulatory, tax, and law-enforcement obligations;
  • send marketing communications where permitted;
  • display or measure advertising where consent or another valid legal basis applies.

Legal Bases for Processing

Where the General Data Protection Regulation, the UK GDPR, or similar legislation applies, we process personal information using one or more of the following legal bases:

Performance of a Contract

We process information where necessary to:

  • process your order;
  • receive payment;
  • arrange fulfilment and delivery;
  • provide customer support;
  • manage returns and refunds;
  • administer your customer account;
  • provide the products or services you requested.

Compliance With Legal Obligations

We may process information to comply with:

  • tax and accounting obligations;
  • consumer-protection requirements;
  • fraud-prevention obligations;
  • legal requests;
  • regulatory requirements;
  • record-keeping obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include:

  • operating and securing our business;
  • preventing fraud and misuse;
  • improving our website and services;
  • responding to customer enquiries;
  • managing disputes and legal claims;
  • understanding business performance;
  • maintaining appropriate transaction records.

Consent

We may rely on your consent for:

  • non-essential cookies;
  • certain analytics technologies;
  • personalised advertising;
  • email or electronic marketing where consent is required;
  • other optional processing activities.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

Shopify and Our Online Store

Our online store is hosted by Shopify. Shopify provides the e-commerce platform that enables us to offer products and services to you.

Shopify may process personal information on our behalf as a service provider or processor. In certain circumstances, Shopify may also process information for its own purposes as described in its applicable privacy documentation.

Customer information from the EEA, United Kingdom, and Switzerland may be processed by Shopify International Limited and Shopify’s affiliated entities and subprocessors.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • keep the website functioning;
  • remember your preferences;
  • maintain your shopping cart;
  • support checkout and payment functions;
  • protect the website from fraud and abuse;
  • measure website traffic and performance;
  • understand how customers use the website;
  • personalise content;
  • support marketing and advertising, where permitted.

Cookies may be classified as:

  • Strictly necessary cookies: required for the website, account, cart, security, or checkout to function;
  • Functional cookies: remember settings and improve functionality;
  • Analytics cookies: help us understand website performance and usage;
  • Advertising cookies: help measure campaigns or provide personalised advertising.

Where required by applicable law, non-essential cookies will not be placed or activated until you provide consent.

You may manage your choices through the cookie banner or privacy controls available on our website. You may also change browser settings to reject or delete cookies. Disabling certain cookies may affect website functionality.

Shopify provides customer-privacy settings and cookie-banner tools that merchants can configure for relevant regions.

Advertising and Analytics

Where permitted and subject to your consent where required, we may use analytics and advertising services to:

  • measure website activity;
  • analyse campaign performance;
  • understand customer interests;
  • limit repeated advertisements;
  • create audiences;
  • provide more relevant advertisements.

These providers may use cookies, pixels, device identifiers, and similar technologies.

You may withdraw consent or adjust available privacy preferences through our website’s privacy controls.

Marketing Communications

We may send promotional emails or other marketing communications when:

  • you have provided consent;
  • marketing is otherwise permitted under applicable law;
  • you have not opted out.

You may unsubscribe at any time by:

  • selecting the Unsubscribe link in a marketing email;
  • adjusting available account or communication preferences;
  • contacting us at support@myaventra.com.

Unsubscribing from marketing does not prevent us from sending essential transactional communications relating to orders, payments, deliveries, returns, security, or customer service.

How We Disclose Personal Information

We may disclose personal information to service providers and other recipients where reasonably necessary for the purposes described in this Privacy Policy.

Recipients may include:

  • Shopify and connected Shopify applications;
  • Shopify Payments and other payment processors;
  • banks and financial institutions;
  • fraud-prevention and identity-verification providers;
  • fulfilment centres and product suppliers;
  • shipping carriers and logistics providers;
  • customer-support systems;
  • email and communications providers;
  • website-hosting and technology providers;
  • analytics and performance providers;
  • advertising and social-media platforms;
  • professional advisers, including lawyers and accountants;
  • insurers, auditors, regulators, courts, and public authorities;
  • parties involved in a merger, acquisition, restructuring, financing, or transfer of business assets.

We only disclose information reasonably necessary for the applicable service, business purpose, contractual obligation, or legal requirement.

We do not sell personal information for monetary payment.

Certain advertising disclosures may be considered “sharing”, “targeted advertising”, or a similar regulated activity under some privacy laws. Where applicable, we provide available consent or opt-out controls.

Order Fulfilment and International Suppliers

To fulfil your order, we may disclose necessary information to product suppliers, fulfilment partners, warehouses, and shipping providers.

This information may include:

  • your name;
  • delivery address;
  • telephone number;
  • email address;
  • products ordered;
  • shipping and tracking information.

These partners may operate outside your country of residence. We require service providers to process personal information only for authorised purposes and subject to applicable contractual and legal safeguards.

International Transfers

Ventrix Group LLC is established in the United States, and some of our service providers, fulfilment partners, and technology providers may operate in the United States or other countries outside the EEA, United Kingdom, or Switzerland.

As a result, your personal information may be transferred to and processed in countries that may have different data-protection laws from those in your country of residence.

Where required, international transfers may be protected through measures such as:

  • adequacy decisions;
  • standard contractual clauses approved by the European Commission;
  • the United Kingdom’s International Data Transfer Agreement or applicable UK Addendum;
  • recognised data-privacy frameworks;
  • contractual, organisational, and technical safeguards;
  • another lawful transfer mechanism.

The GDPR does not prohibit processing outside Europe, but protected transfer mechanisms may be required when European personal information is transferred internationally.

You may contact us for further information about the safeguards applicable to relevant international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • complete and document transactions;
  • fulfil orders;
  • provide customer support;
  • manage returns, refunds, and disputes;
  • maintain tax, accounting, and financial records;
  • comply with legal and regulatory obligations;
  • prevent fraud and abuse;
  • enforce agreements;
  • establish, exercise, or defend legal claims.

Retention periods may vary depending on:

  • the type of information;
  • the nature of our relationship with you;
  • contractual requirements;
  • legal limitation periods;
  • tax and accounting requirements;
  • ongoing disputes;
  • fraud-prevention requirements.

When information is no longer required, we may delete, anonymise, or securely restrict it, subject to applicable law.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • be informed about the processing of your personal information;
  • request access to your personal information;
  • receive a copy of personal information we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of personal information;
  • request restriction of processing;
  • object to processing based on legitimate interests;
  • object to direct marketing;
  • request data portability;
  • withdraw consent at any time;
  • request information about international transfer safeguards;
  • lodge a complaint with a competent data-protection authority;
  • request human intervention where a decision producing significant effects is based solely on automated processing, where applicable.

These rights are subject to legal conditions, exceptions, and verification requirements. GDPR rights include access, rectification, erasure, restriction, portability, objection, and protections relating to solely automated decisions.

Exercising Your Rights

To submit a privacy request, contact:

Email: support@myaventra.com

Please include:

  • your full name;
  • the email address associated with your order or account;
  • a clear description of your request;
  • relevant order information, where applicable.

We may request reasonable information to verify your identity and protect your account.

We will respond within the period required by applicable law. We may retain limited information about a request where necessary to document compliance or prevent fraud.

You may also access your customer account here:

https://shopify.com/68470603926/account

Complaints

You may contact us first so that we can attempt to resolve your concern.

You also have the right to lodge a complaint with the data-protection authority responsible for your country or region.

Customers in the EEA may contact their national supervisory authority. Customers in the United Kingdom may contact the Information Commissioner’s Office. Customers in Switzerland may contact the Federal Data Protection and Information Commissioner.

The right to complain to a supervisory authority is part of the transparency information expected under European and UK data-protection rules.

Automated Decision-Making and Fraud Prevention

We and our payment or fraud-prevention providers may use automated tools to identify transactions that present indicators of fraud, abuse, unauthorised activity, or security risk.

These tools may consider information such as:

  • transaction details;
  • payment status;
  • device information;
  • IP address;
  • account activity;
  • shipping and billing information;
  • previous fraud indicators.

Automated assessments may result in a transaction being reviewed, delayed, declined, or cancelled.

Where applicable law provides rights relating to decisions based solely on automated processing that produce legal or similarly significant effects, you may contact us to request further information or human review.

Data Security

We use reasonable administrative, organisational, technical, and physical safeguards designed to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure;
  • destruction.

However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

You are responsible for protecting your customer-account credentials and should contact us promptly if you suspect unauthorised access.

Children’s Privacy

Our website and products are intended for adults and are not directed at children.

We do not knowingly collect personal information directly from children in violation of applicable law. Customers must have the legal capacity required to place an order or must use the website under the supervision and authorisation of a parent or legal guardian.

If you believe that a child has provided personal information unlawfully, please contact us at support@myaventra.com so that we can review and, where appropriate, delete the information.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites. We recommend reviewing the privacy policies of any third-party services you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • changes to our practices;
  • new services or technologies;
  • operational changes;
  • legal or regulatory developments;
  • changes to service providers.

The revised version will be posted on this page with an updated “Last updated” date.

Where required by law, we will provide additional notice of material changes.

Contact Us

For questions, complaints, or requests concerning this Privacy Policy or our processing of personal information, contact:

Aventra
Operated by Ventrix Group LLC

2335 E. Atlantic Blvd, Suite 200
Pompano Beach, FL 33062
United States

Email: support@myaventra.com

Customer Account Portal:
https://shopify.com/68470603926/account