Refund policy

Return & Refund Policy

Last updated: July 2026

At Aventra, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

This Return & Refund Policy applies to all purchases made through our website. Nothing in this policy limits or excludes any mandatory consumer rights available under the laws applicable in your country of residence.

If you have any questions regarding your order or this policy, please contact us at:

Email: support@myaventra.com

Customer Account

You can access your customer account to review your order history, check your order status, and manage available account information through our Customer Account Portal.

If you experience any difficulty accessing your account, please contact our Customer Support team.

30-Day Return Policy

We accept eligible return requests within 30 days from the date your order is delivered.

Where applicable consumer protection laws provide additional statutory cancellation, withdrawal, or return rights, those rights will apply in accordance with the laws of your country of residence.

To be eligible for a return, the item must:

Be returned within the applicable return period.
Be in its original condition.
Be unused, except to the extent reasonably necessary to inspect the product.
Include all original accessories, manuals, and packaging whenever reasonably possible.
Be accompanied by proof of purchase.

Returns that do not meet these requirements may not qualify for a refund unless otherwise required by applicable law.

How to Request a Return

To request a return, please contact us at:

support@myaventra.com

Please include:

Your order number
Your full name
The email address used for the purchase
The reason for the return
Photographs of the product if it is damaged, defective, or incorrect

Our Customer Support team will review your request and provide the appropriate return instructions.

Please do not return any item without prior authorization, as unauthorized returns may be delayed or refused.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as reasonably possible after delivery.

If you receive:

a damaged item;
a defective product;
an incorrect item; or
an incomplete order,

please contact us promptly.

To assist with your request, we may ask you to provide:

photographs of the product;
photographs of the shipping packaging;
photographs of the shipping label, where available;
a brief description of the issue.

If your request is approved, we will provide an appropriate solution, which may include:

a replacement;
a repair, where appropriate;
a full or partial refund; or
another suitable remedy required by applicable consumer protection laws.

Return Shipping Costs

If a return is required because of:

our error;
a defective product;
a damaged item; or
an incorrect item received,

Aventra will provide a prepaid return label or reimburse reasonable return shipping costs where applicable.

For returns requested for any other reason, including a change of mind, the customer is responsible for the return shipping costs unless applicable law provides otherwise.

Original shipping charges are non-refundable unless required by applicable law.

Non-Returnable Items

Unless otherwise required by law, returns cannot be accepted for:

Personalized or custom-made products
Gift cards
Digital products
Downloadable software
Perishable goods
Opened personal care or hygiene products
Products marked as Final Sale or Non-Returnable
Products damaged due to misuse, negligence, improper handling, accidents, or normal wear and tear

Refund Process

Once your returned item has been received, it will normally be inspected within 5 business days.

After the inspection has been completed, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please note that:

Processing times vary depending on your bank or payment provider.
Most refunds appear within 5–10 business days, although some financial institutions may require additional time.

Order Cancellations

Orders may be cancelled before they enter processing.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

If cancellation is no longer available, you may still be entitled to request a return after delivery in accordance with this Return & Refund Policy and any applicable consumer protection laws.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different item, please return your eligible product in accordance with this policy and place a new order.

Refused Deliveries

If a shipment is refused without a legally valid reason or cannot be delivered because incorrect or incomplete shipping information was provided by the customer, any refund may be reduced by reasonable return shipping, storage, handling, or administrative costs where permitted by applicable law.

This does not affect any statutory rights relating to defective, damaged, incorrect, or non-conforming products.

Chargebacks

If you experience any issue with your order, we encourage you to contact our Customer Support team before initiating a chargeback.

Most concerns can be resolved quickly through our support process.

Fraudulent or abusive chargebacks may be disputed with the relevant payment provider where permitted by applicable law.

Nothing in this section limits your legal right to dispute an unauthorized transaction with your payment provider.

Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights available under the laws applicable in your country of residence.

Where local consumer protection legislation grants additional rights, those rights will prevail over this policy.

Contact Information

Aventra

Operated by Ventrix Group LLC

2335 E. Atlantic Blvd, Suite 200

Pompano Beach, FL 33062

United States